Support

Last updated: 25 August 2026

Need help with a scan, subscription or saved data? Tell us what happened and we’ll help you troubleshoot.

Before you write

For a scan issue, try a well-lit photo with the product name and front label visible. Keep the whole package inside the frame and avoid glare.

Include in your message

Your phone model, operating-system version, Yuppa version, selected app language, and a short description of the steps that led to the issue. Do not send sensitive health information or payment card details.

Subscriptions

Purchases and cancellations are managed through the App Store or Google Play account used to subscribe. Use Restore Purchases inside Yuppa if an active subscription is not recognised.

Response time

We normally reply within two business days.